I have had a very intense and honestly difficult last couple of weeks. I have learned a lot about myself and about others and, ironically, public relations (my field of study).
While I don't want to go into detail about why this month has been so trying, I do want to share a very valuable life lesson I learned.
A very wise woman recently told me she can do anything. She went on to qualify her statement by saying that she couldn't do everything.
This statement hit me like a ton of bricks. For most of my life I have lived by a similar creed. I think I am a pretty intelligent individual, I'm a hard worker and I'm extremely driven. However, my ideology was not that I could do anything (although I firmly believe that we all can) but that I can do everything. We all have the capacity to do anything however, we cannot do everything - nobody can. There are not enough hours in the day to do everything, right?
After falling on my face (repeatedly) this semester, I have recommitted to be better. I know I can't do it all now but what I am going to do, I will be amazing. So, take this lesson to life - do anything, not everything.
Friday, March 20, 2009
Tuesday, February 10, 2009
Customer Service
I am sitting here in my office and I think, for the first time since I have started my blog, that I actually have something to say that is worth my valued readers' time.
As a university student, my life revolves around computers. I work on them, I do homework on them and, on occasion, I entertain myself with them. From e-mail and social networking to maintaining Web sites and planning my calendar, I need my computer to function.
That being said, I purchased a new Dell laptop in September or October of last year. I love Dell computers I have had three of them. Also, I have definitely put my previous computers through hell and they all seem to endure the beating exceptionally well. But, my new computer is still NEW and it has fallen apart. The keyboard has keys that don't work - period - you push them and nothing happens. The faceplate on my CD/DVD drive likes to randomly fall off and the drive itself can open without warning. The screws on the bottom of the casing unscrew and, when I opened the computer for the first time, I noticed one of the screws was already stripped.
As I am sure you can imagine, this has been exceptionally aggravating. In the last week, I have spent close to two ours on the phone and online with technical support agents. Two of the three agents I have spoken with have ended the conversation prematurely. When the call or instant messaging was terminated, I immediately tried again. But, much to my chagrin, I was merely transferred from representative to Indian representative.
While on hold, waiting to speak with a support agent, I heard over and over and over again that if I wanted to pay a fee, I could expedite my technical difficulties call and speak with "the very best support agents in North America." I would like to know why, after paying thousands of dollars, Dell feels that it is more appropriate to charge me to speak with someone in my own country who is a native English speaker!
It is experiences like these that continue to convince me of the reasons America is failing. The dollar rules and the customer does not. Dell has slapped an American consumer in the face and I will not accept that. I have purchased three Dell laptops and a desktop; they will be my last. I am done supporting a company that doesn't support me or my economy. I encourage you to do the same. Find the company that takes care of you and then do everything you can to support them.
As a university student, my life revolves around computers. I work on them, I do homework on them and, on occasion, I entertain myself with them. From e-mail and social networking to maintaining Web sites and planning my calendar, I need my computer to function.
That being said, I purchased a new Dell laptop in September or October of last year. I love Dell computers I have had three of them. Also, I have definitely put my previous computers through hell and they all seem to endure the beating exceptionally well. But, my new computer is still NEW and it has fallen apart. The keyboard has keys that don't work - period - you push them and nothing happens. The faceplate on my CD/DVD drive likes to randomly fall off and the drive itself can open without warning. The screws on the bottom of the casing unscrew and, when I opened the computer for the first time, I noticed one of the screws was already stripped.
As I am sure you can imagine, this has been exceptionally aggravating. In the last week, I have spent close to two ours on the phone and online with technical support agents. Two of the three agents I have spoken with have ended the conversation prematurely. When the call or instant messaging was terminated, I immediately tried again. But, much to my chagrin, I was merely transferred from representative to Indian representative.
While on hold, waiting to speak with a support agent, I heard over and over and over again that if I wanted to pay a fee, I could expedite my technical difficulties call and speak with "the very best support agents in North America." I would like to know why, after paying thousands of dollars, Dell feels that it is more appropriate to charge me to speak with someone in my own country who is a native English speaker!
It is experiences like these that continue to convince me of the reasons America is failing. The dollar rules and the customer does not. Dell has slapped an American consumer in the face and I will not accept that. I have purchased three Dell laptops and a desktop; they will be my last. I am done supporting a company that doesn't support me or my economy. I encourage you to do the same. Find the company that takes care of you and then do everything you can to support them.
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